📅 Last updated: January 1, 2025
✅ Buyer Protection: Your payment is held securely by Tuftra and only released to the seller after your order is confirmed delivered. You are protected at every step.
1️⃣ Placing Orders
- All orders are final once placed and payment is confirmed
- You will receive an email confirmation with your order ID
- Orders are fulfilled by independent verified sellers
- Delivery time: 3–7 business days (standard) or 1–3 days (express)
2️⃣ Payment
- Payment processed securely via Razorpay or PayPal
- Your payment is held by Tuftra until delivery is confirmed
- We accept all major credit/debit cards and PayPal
- Promo code TUFTRA10 gives 10% off any order
3️⃣ Returns & Refunds
🔄 30-Day Return Policy — No questions asked for wrong or damaged items
- Wrong item received: Full refund + seller pays return shipping
- Damaged on arrival: Full refund or replacement — your choice
- Change of mind: Return within 30 days, buyer pays return shipping
- Refunds processed within 5–7 business days
4️⃣ Wrong Product Policy
⚠️ If you receive the wrong product, wrong color, or wrong size — report immediately at support@tuftra.com with photos. The seller will be penalized and you will receive a full refund or correct replacement.
5️⃣ Buyer Responsibilities
- Provide accurate shipping address at checkout
- Inspect package upon delivery and report issues within 48 hours
- Do not initiate chargebacks without contacting support first
- Leave honest reviews to help other buyers
6️⃣ Contact & Support
📧 support@tuftra.com — Response within 24 hours
🌐 tuftra.com/about — Live chat and contact form