📅 Last updated: October 30, 2026
✅ How buying works: You pay the seller directly. Tuftra does not receive, hold or release your money. Tuftra manually approves sellers, tracks every order, and helps resolve problems — contact support@tuftra.com anytime.
1️⃣ Placing Orders
- An order starts once you place it and the seller confirms they received your payment
- You will receive an email confirmation with your order ID
- Orders are fulfilled by independent verified sellers
- Delivery time: 3–7 business days (standard) or 1–3 days (express)
2️⃣ Payment
- After you place an order, Tuftra shows you each seller's payment details (for example UPI, Payoneer, or another method the seller offers) and the exact amount
- You pay the seller directly. Tuftra does not hold your money and does not collect card or bank details
- Keep your payment receipt or screenshot until your order arrives
- The seller confirms receipt of your payment, which starts order processing
- Tuftra does not offer discount codes. Prices are set by each seller
- Please only pay the details shown to you in your Tuftra order. If anyone asks you to pay elsewhere, contact support@tuftra.com
3️⃣ Returns & Refunds
🔄 Returns: report wrong or damaged items within 48 hours. Tuftra helps you reach a fair outcome with the seller. Refunds are paid back by the seller, not by Tuftra.
- Wrong item received: Full refund + seller pays return shipping
- Damaged on arrival: Full refund or replacement — your choice
- Change of mind: Return within 30 days, buyer pays return shipping
- Refunds, when agreed, are sent back by the seller to the payment method you used. Timing depends on the seller and your payment method
4️⃣ Wrong Product Policy
⚠️ If you receive the wrong product, wrong color, or wrong size — report immediately at support@tuftra.com with photos. Tuftra will review your case, take action on the seller where needed, and help you get a refund or the correct replacement from the seller.
5️⃣ Buyer Responsibilities
- Provide accurate shipping address at checkout
- Inspect package upon delivery and report issues within 48 hours
- Do not initiate chargebacks without contacting support first
- Leave honest reviews to help other buyers
6️⃣ Contact & Support
📧 support@tuftra.com — Response within 24 hours
🌐 tuftra.com/about — Live chat and contact form